Privacy Policy
Last updated: January 15, 2024
At CommunityAssist.co, we understand that seeking community assistance requires trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our service to find community resources and assistance programs.
1. Information We Collect
Personal Information You Provide
When you use CommunityAssist.co, we may collect the following information:
- • Name (first and last)
- • Email address
- • Phone number
- • ZIP code and general location information
- • Demographic information relevant to assistance programs
- • Type of assistance needed (food, housing, healthcare, etc.)
- • Urgency level of your request
- • Household size and composition
- • Income level (when relevant for program eligibility)
- • Special circumstances or needs
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- IP address and general location
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
2. How We Use Your Information
- Resource Matching: To identify and connect you with appropriate assistance programs and community resources in your area
- Communication: To respond to your requests and provide information about available resources
- Service Improvement: To improve our platform and better serve community members
- Program Updates: To notify you about new resources and programs that may be relevant to your needs
Location-Based Services
We use your ZIP code and general location information to identify local assistance programs and resources. This helps us provide you with relevant, accessible services in your community. We do not track your precise location or store detailed location history.
3. SMS and Email Communications
If you opt in to SMS communications, we may send you:
- • Resource information and program updates
- • Appointment reminders and follow-ups
- • Emergency assistance notifications
- • Service updates and announcements
Frequency: Up to 30 messages per month
Opt-out: Text STOP at any time
With your consent, we may email you:
- • Personalized resource recommendations
- • Educational content about assistance programs
- • Community resource updates
- • Service announcements
Unsubscribe: Click unsubscribe in any email or contact us directly
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is used solely to connect you with community resources and assistance programs.
When We May Share Information
We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information with specific assistance programs or service providers
- Service Providers: With trusted third-party service providers who help us operate our platform (email services, analytics, etc.) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect the rights and safety of our users and the public
- Emergency Situations: To prevent immediate harm to individuals or public safety
5. Data Security and Protection
We implement multiple layers of security to protect your information:
- • SSL encryption for all data transmission
- • Secure servers with restricted access
- • Regular security audits and updates
- • Employee training on data protection
- • Limited access to personal information on a need-to-know basis
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically, we retain contact information for up to 3 years after your last interaction with our service, unless you request earlier deletion or we are required to retain it longer by law.
7. Your Privacy Rights
You have the right to:
- • Access: Request a copy of the personal information we have about you
- • Correct: Request correction of inaccurate or incomplete information
- • Delete: Request deletion of your personal information
- • Opt-out: Unsubscribe from communications at any time
- • Portability: Request your data in a portable format
- • Restrict: Request limitation of how we use your information
How to Exercise Your Rights
To exercise any of these rights, contact us at connect@communityassist.co or (833) 444-5877. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our service and user experience
- Provide relevant content and resources
You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our website.
9. Third-Party Links and Services
Our website may contain links to third-party websites and services, including assistance programs and community resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you use.
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, if you have provided contact information, by sending you a notification. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: connect@communityassist.co
Phone: (833) 444-5877
Mail: Privacy Officer, Unplugged Media
137 REEF MALL, MARINA DEL REY, CA 90292
13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
Effective Date: This Privacy Policy is effective as of January 15, 2024.